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ArrAy provides a "Satisfaction Guarantee" to all clients, whether they use onshore and/or offshore resources. Although we have enjoyed an unparalleled level of client satisfaction, new clients and prospects, particularly those that are utilizing our offshore capabilities, have displayed a heightened level of skepticism as of late. We discovered that this skepticism was understandable given the number of failed offshore partnerships (engagements) that they either experienced personally or heard about in the dozens of accounts that have been chronicled as of late.
The failures range from excessive turnover on teams, to poor quality with no visibility until it's too late, to poor and ineffective communications, to multiple retries to "get it right" to no overall project/team management. Add these up and you get the actual cost for offshore outsourcing approaching or exceeding the domestic costs, with a lot more headaches and distractions. ArrAy is committed to eliminate the risks associated with outsourcing, especially offshore outsourcing by guaranteeing your satisfaction.
As a measure of our confidence in our ability to consistently meet or exceed your expectations, if ArrAy does not deliver our services at or above an agreed upon level of satisfaction, we will redeliver at our expense. Prior to beginning the engagement, ArrAy will work with our client to define what satisfaction means and how it will be measured. Some examples of satisfaction include:
- Development: On Spec, On Time, On Budget.
- Porting: Comparable performance on the newly ported platform.
- Quality Assurance Automation: ArrAy will increase coverage by some agreed upon percentage.
- Maintenance: An agreed upon number of defects fixed per month.
We challenge you to obtain this assurance from any other firm! We are committed to eliminating the unpredictability of output, hidden costs and excessive management requirements traditionally associated with offshore outsourcing. If you have had any outsourcing experience, you will readily recognize how unique this is. If you have not had any outsourcing experience but are contemplating outsourcing, ArrAy provides you the opportunity to experience all the benefits with protection against the downsides.
This new program is just another way that ArrAy stands out from a very crowded pack. We have always been associated with high quality and timely deliverables. Now we are eliminating the risks, ensuring you receive the ROI you anticipate from your outsourcing initiatives.
If you are interested in learning more about this "One-of-a Kind" offering, please contact us at satisfaction@arrayinc.com or call 508-983-2101.
About ArrAy
ArrAy Incorporated is a full-service software engineering firm offering an innovative Dual Shore engagement model that maximizes product delivery and quality at the lowest possible cost while minimizing offshore development risks. ArrAy, founded in 1999, is a privately held company with no outside capital investment. The company has been profitable since inception and its core engineering team has been working together for over 20 years. ArrAy opened its first offshore development center in 2002, and now operates out of its Corporate Headquarters in Marlborough, Massachusetts and its ArrAy China development centers in Guangzhou and Shanghai. For more information, send us an email.
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